Shipping policy
LUNELLE SHIPPING POLICY
Last Updated: 08/16/2026
Thank you for shopping with Lunelle.
Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume, supplier processing, and other fulfillment circumstances.
Shipping Times
Shipping times vary depending on the product, destination, shipping method, carrier, and fulfillment location.
Any estimated delivery timeframe displayed during checkout or on a product page should be considered an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
We will provide tracking information when tracking becomes available.
International Orders
Lunelle may offer shipping to destinations outside the United States. International shipping availability, delivery times, customs requirements, duties, taxes, and other charges may vary by destination.
Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their destination country when applicable.
Delays
Shipping delays can occur because of carrier disruptions, weather, customs processing, supplier processing, high order volume, holidays, or other circumstances outside Lunelle's direct control.
If we learn that an order cannot be shipped within the timeframe applicable to the order, we will communicate with the customer regarding the delay and available options as required by applicable law.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout. Please contact us as soon as possible if you notice an error.
Once an order has entered processing or shipment, we may not be able to change the delivery address.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, is incorrect, or appears to have been lost in transit, contact us at:
Please include your order number and any relevant photographs or tracking information so we can investigate the issue.
Contact
For shipping questions, contact: