Refund policy

Lunelle Return & Refund Policy

Last updated: August 16, 2026

At Lunelle, we want you to feel confident shopping with us. If there is an issue with your order, please contact our customer care team and we'll review the situation with you.

Returns

You may contact us within 30 days of receiving your order to request a return.

To be eligible for consideration, items generally must be:

Unused and unworn
In their original condition
In their original packaging
Accompanied by proof of purchase

Because Lunelle sells eye cosmetics and beauty products, opened, used, or altered cosmetic products may not be eligible for return for hygiene and safety reasons.

Certain items may also be excluded from return eligibility where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us at lunellebeauty29@gmail.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs or other documentation showing the problem

We will review the information and determine the appropriate resolution.

Depending on the circumstances, an approved resolution may include a replacement, store credit, refund, or another appropriate remedy.

How to Request a Return

Please email lunellebeauty29@gmail.com before sending anything back.

Do not send products to an address without receiving return instructions from Lunelle first.

If your return request is approved, we will provide instructions regarding where and how the item should be returned.

Items returned without prior authorization may not be accepted.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Please allow your payment provider additional processing time after Lunelle initiates an approved refund.

Submitting a return request does not automatically guarantee a refund. Each request is reviewed according to this policy, the condition of the item, the circumstances of the order, and any applicable consumer rights.

Nothing in this policy is intended to limit rights that cannot legally be waived under applicable law.

Return Shipping

Unless an item is damaged, defective, incorrect, or otherwise qualifies for a return at Lunelle's expense, the customer may be responsible for return shipping costs.

If Lunelle determines that a return shipping label should be provided, instructions will be provided after the return request is reviewed.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at lunellebeauty29@gmail.com.

We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has entered processing, fulfillment, or shipment.